FAQs
Intel Center
Frequently Asked Questions
Quick answers to the most common questions about orders, shipping, and returns.
Ordering
How do I change or cancel an order?
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Orders move fast. If you need to make a change, contact us immediately. Once it's processed, changes can't be guaranteed.
What payment methods do you accept?
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We accept all major credit cards and Shop Pay. All transactions are secure and encrypted.
How do I contact support?
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You can email us at support@militaryoverstock.com, visit our chatbot in the lower right corner, or go to our Contact Page.
How secure is the order form?
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Our checkout uses PCI-compliant encryption. Your info is locked down — just how it should be.
Do you offer a military discount?
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Yes. Verified military, first responders, and teachers qualify for exclusive discounts through GovX.
Shipping
How do I track my order?
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You can track your order anytime at our Track My Order page. Tracking info is also emailed once your order ships.
When will my order be shipped?
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Most orders ship within 3-5 business days. Some gear may ship from different warehouses depending on inventory.
Which shipping carriers do you use?
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We use USPS, UPS, and other trusted carriers to ensure reliable delivery across the U.S.
Will I be charged with customs duties and fees?
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No. All orders include delivery — no extra fees or customs charges within the U.S.
Why is shipping taking longer than expected?
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Some high-demand items may take longer due to restocking or warehouse transfer. Every order includes tracking and is covered by our satisfaction guarantee.
Return Policy
How do I return an item?
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Returns must be initiated within 30 days of delivery. Items must be unused and in original packaging. Visit our Return Policy for full instructions.
Do I pay for return shipping?
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Return shipping costs are the customer's responsibility unless the item was incorrect or defective.
What if my item is defective or incorrect?
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If your item arrives damaged, incorrect, or defective, we'll make it right with a replacement or full refund.
When will I receive my refund?
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Once your return is received and inspected, your refund will be issued to the original payment method within 3-5 business days.
General
Is this site legitimate?
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Yes. Military Overstock is a U.S.-based business serving thousands of tactical customers nationwide. We stand by every order with our satisfaction guarantee.
What if I never receive my order?
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If your tracking shows no movement or the package is lost, we'll reship or refund your order — no runaround.
Do you offer bulk or agency discounts?
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Yes. We offer bulk pricing for shooting ranges, gun shops, law enforcement, departments, and government agencies. Reach out for a custom quote.
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